1. Full refund
If your eSIM has not been installed or activated, you can request a full refund within 30 days of purchase.
2. Technical issues
If an installed eSIM does not work because of a problem on our side and our support team cannot fix it, we will refund you in full.
3. Non-refundable cases
Plans that have been used, incompatible or carrier-locked devices, and expired plans are not refundable.
4. How to request
Email support@touchdownesim.com with your order number. Approved refunds are returned to your original payment method via PayPal within 5–10 business days.